🔄 Refund & Return Policy
At Chrysonero, our commitment is to provide you with luxury fragrances crafted with the highest standards of quality.
Please read our policy carefully to understand your rights and responsibilities as a valued customer.
1. No Returns Policy
Due to the nature of our products (personal fragrances and cosmetics), we do not accept returns or exchanges once the product has been opened or delivered.
This policy is in place to ensure product safety, hygiene, and authenticity.
2. Refunds
As a policy, refunds are not provided once an order has been processed and shipped.
However, if you believe you have received a defective or incorrect product, please contact our customer care team within 7 days of delivery.
3. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please notify us immediately with supporting details (including order number, photos, and description of the issue).
Our team will review your case and provide an appropriate resolution in compliance with local consumer protection laws.
4. Customer Support
For any concerns, please contact our customer care team at:
📧 [email protected]
📞 +91-9272097697
5. Legal Compliance
This Refund & Return Policy is governed by applicable consumer protection laws in India and international e-commerce standards.
Nothing in this policy is intended to limit your statutory rights as a consumer.
Thank you for choosing Chrysonero. Your satisfaction is our priority.
